Support for Dynamics 365 Business Central from the Cloud

We are here for you!

For the support of your ERP software during operation, KUMA365 offers you a comprehensive support concept with a broadly developed infrastructure.

Specially trained service account managers (SAM) record your support message and process it directly. If a first-level support solution is not possible, the SAMs have access to all project managers, consultants, and developers in second-level support. Thus, you always receive a qualified support and quick solution.

You only pay for the support services according to the time required.

Competent, personal, experienced in the industry

For the middle class, from the middle class: We speak your language and know your industry.

The approximately 20 employees of our support team provide you with qualified support in all matters relating to your ERP software. That's how we help you achieve your business goals.

Personal contact

No anonymous call center, but personal, qualified support directly from KUMAVISION.

Transparent processes and prices

Transparent ticket processing with status tracking. Monthly billing by effort.

Guaranteed accessibility

Short, guaranteed reaction times. Fast processing by a team of around 20 employees.


Knowledge creates added value: A free webcast per user / year.

Complementary services

Numerous services around your KUMA365 solution relieve your IT department.

24 / 7 Support

Optional 24 / 7 support for industries such as hospitality or retail, who know (almost) no closing time.

Video Tutorials

You want to easily train new employees in the ERP software?

You want to get to know new features of your industry software?

Do you want to deepen your knowledge of Dynamics?

Are you looking for a solution to a problem?

Get to know our video tutorials. The offer is constantly being expanded.



Basic or Premium Support?

You have the choice!

Decide for yourself what you need: the basic support is already included in the monthly package price of your cloud ERP. For those who want more, there is our premium offer.

For only 15 Euro per month / user you also benefit from

  • Faster reaction times
  • One hour of support included - quick help with no administrative effort
  • Own development database
  • Additional free webcast worth 180 Euro
Premium Support
  • Faster reaction times
  • One hour support included
  • Own development database
  • Additional free webcast
15 € per user / month

Remote support with TeamViewer

For remote support, we rely on the remote maintenance solution TeamViewer developed in Germany. If you have not yet installed TeamViewer, you can download the software for free. Simply click on "Download TeamViewer" below. 

Download TeamViewer


 Email support

Hotline + 49 (0) 7544 966-399


Business hours

Monday - Thursday 8.00 a.m. - 17.00 p.m.
Friday 8.00 a.m. - 16.00 p.m.



KUMA365 is the future-proof business software from the cloud for industry, trade and service. The flexible cloud solution combines ERP, CRM, BI and Office 365 and is based on modern Microsoft Dynamics 365 technology.
KUMA365 is an offer of KUMAVISION AG.