Dynamics 365 CRM
Identify opportunities, maximize margins, minimize risks
Dynamics 365 CRM with KUMA365 offers you comprehensive functions and possibilities for management, sales, marketing, service and internal sales: With the CRM solution based on Dynamics 365, you can manage all important information in one place. In this way, you not only optimize internal processes and workflows, but you can also support your marketing with well-founded data, create reliable forecasts and make resilient decisions.
For all business departments
Thanks to the modular structure of the Microsoft Dynamics 365 CRM solution, you can combine the modules that suit your needs and requirements. The individual modules communicate with each other via interfaces and use a common database.
Marketing
Address your customers through targeted campaigns and drive the networking of sales and marketing.
Sales
Leverage comprehensive insight into revenue and customer data to strengthen business relationships and proactively meet customer needs.
Customer Service
With excellent advice, informative self-service and responsive technical support, you can offer your customers comprehensive first-class service.
Field Service
Support your customers with individual maintenance plans and intelligent deployment planning that shortens support times.
Next-generation CRM systems
Improved customer service
Thanks to the flexible CRM software from the cloud, all your employees have access to customer-specific information anytime and anywhere, they can exchange their knowledge and thus develop more effective customer management. Strengthen customer loyalty and customer satisfaction in the long term.
Efficient processes
Benefit from practical tools and save valuable time - not only for administrative tasks. Distribute information via automated workflows, track tasks, work anywhere and use apps for mobile devices.
Perfect office integration
Microsoft CRM software integrates seamlessly with all common Office applications such as Outlook, Word and Excel. This means that your employees can get started immediately without long training periods.
Effective marketing
Increase your sales performance through effective marketing. Support your marketing staff with flexible CRM tools for customer segmentation, campaign control, response tracking and analysis.
Global player
Set yourself apart from your competitors and score with a target group-oriented market approach - this way your company is clearly recognizable even in global competition.
Resilient future forecasts
Tried and tested models and industry-specific algorithms calculate future sales based on past business developments and the current company and market situation.
With Dynamics 365 CRM you…
- Improve your processes company-wide
- Make reliable decisions
- Control leads, customers and companies
- Identify high-margin leads
- Keep an eye on markets and competitors
- Network operation, development and production
- Become flexible: Simply use available capacities from the cloud
- Network all data sources, information and social media channels
- Work anywhere with any device
- Optimize your business planning
