Dynamics 365 CRM

Identify opportunities, maximize margins, minimize risks

Dynamics 365 CRM with KUMA365 offers you comprehensive functions and possibilities for management, sales, marketing, service and internal sales: With the CRM solution based on Dynamics 365, you can manage all important information in one place. In this way, you not only optimize internal processes and workflows, but you can also support your marketing with well-founded data, create reliable forecasts and make resilient decisions.

For all business departments

Thanks to the modular structure of the Microsoft Dynamics 365 CRM solution, you can combine the modules that suit your needs and requirements. The individual modules communicate with each other via interfaces and use a common database.



Address your customers through targeted campaigns and drive the networking of sales and marketing.



Leverage comprehensive insight into revenue and customer data to strengthen business relationships and proactively meet customer needs.

Customer Service

Customer Service

With excellent advice, informative self-service and responsive technical support, you can offer your customers comprehensive first-class service.

Field Service

Field Service

Support your customers with individual maintenance plans and intelligent deployment planning that shortens support times.

Next-generation CRM systems

Improved customer service

Thanks to the flexible CRM software from the cloud, all your employees have access to customer-specific information anytime and anywhere, they can exchange their knowledge and thus develop more effective customer management. Strengthen customer loyalty and customer satisfaction in the long term.

Efficient processes

Benefit from practical tools and save valuable time - not only for administrative tasks. Distribute information via automated workflows, track tasks, work anywhere and use apps for mobile devices.

Perfect office integration

Microsoft CRM software integrates seamlessly with all common Office applications such as Outlook, Word and Excel. This means that your employees can get started immediately without long training periods.

Effective marketing

Increase your sales performance through effective marketing. Support your marketing staff with flexible CRM tools for customer segmentation, campaign control, response tracking and analysis.

Global player

Set yourself apart from your competitors and score with a target group-oriented market approach - this way your company is clearly recognizable even in global competition.

Resilient future forecasts

Tried and tested models and industry-specific algorithms calculate future sales based on past business developments and the current company and market situation.

With Dynamics 365 CRM you…

  • Improve your processes company-wide
  • Make reliable decisions
  • Control leads, customers and companies
  • Identify high-margin leads
  • Keep an eye on markets and competitors
  • Network operation, development and production
  • Become flexible: Simply use available capacities from the cloud
  • Network all data sources, information and social media channels
  • Work anywhere with any device
  • Optimize your business planning

Have we piqued your interest?





KUMA365 is the future-proof business software from the cloud for industry, trade and service. The flexible cloud solution combines ERP, CRM, BI and Office 365 and is based on modern Microsoft Dynamics 365 technology.
KUMA365 is an offer of KUMAVISION AG.